Galaxy Pump & Motor Company Limited Warranty
Galaxy Pump & Motor Corporation, D.B.A. Galaxy Pump & Motor Company ("Galaxy"), a California corporation, warrants to trade purchasers of its products that the products will be free from defects in workmanship and material under normal use and conditions for a specified length of time as outlined below. Galaxy reserves the sole authority to make any type of warranty or representation concerning our products. Galaxy will not be responsible for any warranty or representation made by any outside source, including dealers, distributors, retailers, contractors or OEMs.
LIMITED PRODUCT WARRANTY
Subject to the limitations set forth below, Galaxy warrants that its products will be free of defects in material and workmanship under normal use. All products or components thereof purchased by Galaxy from a third party for resale to purchaser shall carry only the warranty extended by the original manufacturer.
USE OF INSTRUCTIONS
Purchaser should carefully read the instructions supplied prior to installing or using the product. If purchaser does not have the instructions, please request them from customer service by emailing firstname.lastname@example.org or the customer service department of the Galaxy distributor in your country if outside of Canada. Products are to be operated only in accordance with the instructions provided. The warranty is void if the product is used in a manner not in accordance with the instructions.
If a product proves to be defective in material or workmanship during the applicable warranty period then Galaxy will, at its sole option, either repair or replace the product with like product. Purchaser shall pay all disassembly, removal, refitting and installation costs. Replacement product may include remanufactured or refurbished parts or components. Replacement product may include an appropriate substitute product. All warranty claims must be applied for within sixty-days (60) from when the defect becomes known.
All pumps equipped with a 48-frame motor are warranted to be free of defect in workmanship or materials for a period of 16 months from the date of motor manufacture (pump seals warranty for 12 months, only replacement seals will be sent).
All pumps equipped with a 56-frame motor are warranted to be free of defect in workmanship or materials for a period of 24 months from the date of motor manufacture (pump seals warranty for 12 months, only replacement seals will be sent).
Any warranty claim must be processed with Galaxy only by the trade purchaser (manufacturer or distributor) who originally purchased the products from Galaxy. See "How to Get Service" below for further details.
This warranty does not extend to and is void for any products that have been subjected to: Improper installation or storage; Improper maintenance; Repairs or alterations not authorized or performed by Galaxy; Accident, damage, abuse, misuse or problems with electrical power; Abnormal or unusual operating conditions or applications; Use not in accordance with product instructions for intended purposes, or use beyond rated capacity, or use in non-residential applications or multi-tenant residential common area applications of more than eight units; A purpose or application in any way different from that for which products were designed.
SPARE PARTS AND TECHNICAL ADVICE
Spare parts are usually stocked by Galaxy for a reasonable amount of time following the last production run of the product in question. Galaxy does not warrant that spare parts will be made available for the duration of the warranty coverage or any other specific period of time, and reserves the right to cease supplying spare parts or providing facilities for the repair of spare parts in its discretion. Any technical advice or assistance furnished by Galaxy with respect to its products covered by this warranty shall be furnished without charge and will be given and accepted at purchaser's sole risk.
HOW TO GET SERVICE
Products cannot be returned to Galaxy without prior approval and a return authorization number that must be applied on all shipping documents and boxes. Shipments must be via pre-paid freight to the location specified by Galaxy. To start the warranty process, please contact a customer service representative at email@example.com or the customer service department of the Galaxy distributor in your country if outside of Canada. You will need to provide the following: The product, Confirmation, in writing, specifying the nature of the claim, Proof of the date of original purchase, Full contact details, including name and address, The serial number, if applicable, Freight is at sender's expense unless otherwise authorized by Galaxy. A $50 USD/ 40EUR hourly fee plus reimbursement of all shipping expenses, if applicable, will be charged to purchaser for any merchandise returned for inspection that does not reveal defects of material or workmanship.
LIMITATION OF WARRANTIES
GALAXY'S SOLE RESPONSIBILITY FOR DEFECTS IN MATERIALS AND WORKMANSHIP IS STRICTLY LIMITED TO REPAIR OR REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. GALAXY EXPRESSLY DISCLAIMS AND EXCLUDES ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCTS, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT WARRANTIES, AND SPECIFICALLY DISCLAIMS ALL LIABILITIES TO THIRD PARTIES. In no event shall Galaxy be liable to purchaser for any amounts in excess of the purchase price paid for the individual product which is the subject of the cause of action.
EXCLUSION OF DAMAGES
This is Galaxy's sole and exclusive warranty and supersedes and replaces all other warranties, written or oral, express or implied. Galaxy will not be liable for any loss, liability, damage, expense, cost or obligation, whether direct or indirect, including but not limited to water damages, removal and replacement labor, damages due to delay in performance, property loss, injury, death or any other consequential, incidental, special or punitive damages of any type, resulting from the purchase or use of its products, and purchaser assumes all such risks and shall indemnify, defend and hold Galaxy harmless from all such risks and shall carry adequate insurance against all such risks. The term "consequential damages" shall include, but not be limited to, loss of anticipated profits, business interruption, lose of use of revenue, cost of capital or loss or damage to property or equipment. Further, Galaxy does not assume liability for defective products or software or damage caused by defective products or software not manufactured or sold by it even though such products or software may be used in conjunction with Galaxy's products. This warranty is not a consumer warranty, is not transferable or assignable (by operation of law or otherwise), and does not extend to anyone other than those who purchase products directly from Galaxy or its international distributors.
GOVERNING LAWS AND VENUES
The state laws of California and the federal laws of United States that apply in California shall govern these terms and conditions. You agree to be bound by the laws of these jurisdictions.